Terms & Conditions

Blue Oasis is an IATA-certified travel agency established in 2019, offering premium travel management for leisure and corporate travellers. Our registered office is at Rashid Al Makhawi Building, 201, Oud Metha, Dubai, United Arab Emirates. We act as an intermediary between clients and third-party travel suppliers, including airlines, hotels, ground transport providers, tour operators, visa-processing authorities and event venues.

Blue Oasis arranges the following services on behalf of clients, subject to availability and the terms of the relevant third-party suppliers:

• Flight booking, hotel booking, and inbound & outbound travel arrangements
• Meet & greet and airport transport services
• Global visa assistance for leisure travellers
• Holiday, Umrah and UAE travel packages
• Private jet charter and private chauffeur services
• Corporate meeting setup, conference and event management
• Incentive travel programs for organisations
• Business visa assistance for corporate travellers

The specific inclusions, pricing and conditions of any service will be confirmed in writing (by email, WhatsApp or a formal quotation) before a booking is made.

A booking is only confirmed once Blue Oasis has received full or partial payment (as agreed) and has issued a written confirmation, itinerary, ticket or voucher. Verbal quotations and enquiries do not constitute a confirmed booking. It is the client’s responsibility to check that all names, dates, destinations and other details on the confirmation match their travel documents exactly, as errors may result in additional fees or denied boarding by the relevant supplier.

Prices quoted by Blue Oasis are based on rates provided by airlines, hotels and other suppliers at the time of quotation and are subject to change without notice until full payment is received and the booking is confirmed. Prices may be affected by currency fluctuations, fuel surcharges, taxes and supplier price changes. Accepted payment methods and any applicable deposit or instalment schedule will be communicated at the time of booking. Bookings may be cancelled by Blue Oasis if payment is not received by the agreed deadline.

Cancellation and amendment requests must be submitted in writing. Where a booking involves a third-party supplier (airline, hotel, tour operator, event venue, etc.), the cancellation, amendment and refund policy of that supplier will apply, and Blue Oasis will pass on any applicable fees or penalties. Blue Oasis service fees, where charged, are generally non-refundable once a booking has been processed. Refunds, when due, are processed only after the corresponding supplier has released the funds to Blue Oasis, and may take several weeks depending on the supplier’s own procedures.

Blue Oasis assists clients with the preparation and submission of visa applications for leisure and business travel. Visa approval, processing times and final decisions rest solely with the relevant embassy, consulate or immigration authority, and Blue Oasis cannot guarantee the outcome or timing of any application. Clients are responsible for providing accurate, complete and genuine documentation. Visa fees paid to government authorities are non-refundable regardless of the outcome of the application.

Clients are responsible for ensuring they hold a valid passport, visa, and any required health, insurance or entry documentation for their destination, and for meeting the requirements of the relevant immigration and health authorities. Blue Oasis will provide guidance where requested, but the final responsibility for compliance with entry, exit and transit requirements rests with the traveller.

Blue Oasis acts as a booking agent and intermediary between clients and third-party suppliers of flights, accommodation, transport, visa processing, venues and other travel services. While we take reasonable care in selecting reputable suppliers, we are not liable for any act, omission, delay, cancellation, injury, loss or damage caused by a third-party supplier, or for circumstances beyond our reasonable control. Our liability, where it arises from our own negligence, is limited to the value of the service fee paid to Blue Oasis for the booking in question.

Blue Oasis is not liable for any failure or delay in performing its services where this is caused by events beyond its reasonable control, including but not limited to natural disasters, extreme weather, war, terrorism, civil unrest, industrial action, government restrictions, pandemics, or airline and airport disruptions. In such cases, any applicable supplier policies on rebooking or refunds will apply.

Clients agree to provide accurate and complete information when making a booking, to make payments by the agreed deadlines, and to behave appropriately during any service arranged by Blue Oasis, including private chauffeur, meeting, conference and incentive travel arrangements. Blue Oasis reserves the right to decline service to any client whose conduct is unlawful, unsafe or abusive towards our staff or partner suppliers.

All content on the Blue Oasis website, including text, images, logos and itineraries prepared for clients, is the property of Blue Oasis or its licensors and may not be reproduced or used for commercial purposes without our prior written consent.

These Terms are governed by the laws of the United Arab Emirates, and any dispute arising out of or in connection with them shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

Blue Oasis may update these Terms from time to time to reflect changes in our services or applicable regulations. The version published on this page at the time of your booking will apply. We encourage clients to review these Terms periodically.

For questions about these Terms or an existing booking, please contact us at info@blueoasis.com or +971 4 357 7931, or visit us at Rashid Al Makhawi Building, 201, Oud Metha, Dubai, United Arab Emirates.