Privacy Policy

We may collect the following types of information when you use our website, contact us, or book a service:

• Contact details, such as your name, email address, phone number and WhatsApp number
• Travel information, such as passport details, dates of birth, nationality, destinations, travel dates and preferences
• Documents submitted for visa assistance, including passport copies, photographs and supporting paperwork
• Payment information required to process bookings (processed securely by our payment and banking partners)
• Corporate details, such as company name and billing information, for business and corporate travel clients
• Technical information, such as IP address, browser type and pages visited, collected automatically when you use our website

We use the information we collect to:

• Arrange and manage bookings for flights, hotels, transport, private jet charter, chauffeur services, meetings, conferences and events
• Process visa applications and other travel documentation on your behalf
• Communicate with you about enquiries, bookings, itineraries and support requests
• Send booking confirmations, updates and, where you have consented, promotional offers
• Process payments and maintain accurate financial and booking records
• Improve our website, services and customer experience
• Comply with legal, regulatory and IATA reporting obligations

To deliver our travel services, we share relevant information with trusted third parties involved in fulfilling your booking, including airlines, hotels, tour operators, ground transport and chauffeur providers, event and conference venues, visa and immigration authorities, and payment processors. We only share the information necessary for these parties to provide their part of your travel arrangements. We do not sell your personal information to third parties for marketing purposes.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. Access to client records, including passport copies and visa documents, is restricted to authorised Blue Oasis staff who require it to process your booking.

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve performance. You can control or disable cookies through your browser settings, though some parts of the website may not function as intended if cookies are disabled.

We retain personal and booking information for as long as necessary to provide our services, satisfy legal, tax and regulatory requirements, and resolve any disputes. Passport and visa documentation is retained only for as long as needed to process the relevant application, after which it is securely deleted or archived in line with applicable regulations.

You may request access to, correction of, or deletion of the personal information we hold about you, subject to any legal or regulatory obligations that require us to retain certain records (such as completed visa or booking files). You may also opt out of receiving promotional communications from us at any time by contacting us using the details below.

Our services are intended for use by adults arranging travel for themselves, their families or their organisations. Where we collect information about minors as part of a family or group booking, this is done with the consent and involvement of a parent, guardian or authorised traveller.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page, and we encourage you to review it periodically.

If you have any questions about this Privacy Policy or how your information is handled, please contact us at info@blueoasis.com or +971 4 357 7931, or visit us at Rashid Al Makhawi Building, 201, Oud Metha, Dubai, United Arab Emirates.